1. Manufacturer Warranty
All hardware sold by Nexus Forge carries the standard South African manufacturer warranty (typically 12 to 36 months, depending on the brand).
2. Claim Process
To claim a warranty, please contact our support team with your order number and a description of the fault. We will coordinate the RMA (Return Merchandise Authorization) process with our distributors (Tarsus, Mustek, etc.) on your behalf.
3. What is Not Covered
Warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or acts of nature (e.g., power surges without a surge protector).